The Benefits of Having Chatbots

More than half of consumers expect a response within 10 minutes to any marketing, sales, or customer service inquiry. How can this be humanly possible?

 

It’s not … for humans, anyway. Enter: Bots.

 

Bots are powered by a computer program that automates certain tasks, typically by chatting with a user through a conversational interface. Bots are made possible by artificial intelligence, which helps it to understand complex requests, personalize responses, and improve interactions over time.

 

Bots provide quick, easy solutions to problems — no matter how complex. No longer is the need for live chat or a literal one-to-one digital conversation. Bots provide the perception and dedication of a 1:1 service experience while working with hundreds of customers — something that no customer service representative or team would ever be able to do.

 

To the consumers who hate repeating themselves to multiple sales or service representatives (33%, to be exact), listen up. Chatbots are and will be making your lives much easier. If employed correctly, they manage conversations at scale and aggregate data from multiple sources of data — from calendars to knowledge bases to blog posts and videos.

 


What does mean for your business?
 Jon Dick, VP of Marketing at HubSpot, says: “It’s on you to make things as easy as possible. Your buyers want to use live chat? You should give it to them. They’ve had the same problem three times in the last month? You should already know, and have a plan to fix it.”

Posted on: August 21, 2018admin1

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